This policy explains what information Brookside Pharmacy may collect, how we use it, who we may share it with, and how you can contact us about your privacy rights.
Brookside Pharmacy is a UK community pharmacy providing NHS and private pharmacy services. We are responsible for protecting the personal information we collect through our website, in the pharmacy, by phone, and when providing pharmacy services.
We may collect information when you visit the pharmacy, contact us by phone or email, complete a website form, request an appointment, use an NHS or private service, nominate us for prescriptions, or communicate with our pharmacy team.
Health information is treated as special category data under UK data protection law. We only use this information where it is necessary for healthcare, pharmacy service delivery, legal compliance, patient safety, or where you have given consent when consent is required.
We may share information with GP practices, NHS services, prescribers, hospitals, care providers, payment providers, IT system suppliers, delivery partners, regulators, or professional advisers where necessary. We only share what is relevant and appropriate.
We will only send marketing messages where we have a lawful basis to do so. You can ask us to stop sending marketing communications at any time. Service-related messages, such as appointment or prescription updates, are not marketing.
Our website may use basic cookies or similar technologies to help the website function, understand general usage, and improve the user experience. You can manage cookies through your browser settings.
We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. Pharmacy staff are expected to handle patient information confidentially.
We keep personal information only for as long as necessary for healthcare, legal, regulatory, professional, and business purposes. Retention periods may vary depending on the type of pharmacy record or service provided.
You may have rights to access, correct, restrict, object to, or request deletion of your information, subject to legal and healthcare record requirements. You can also complain to the Information Commissioner's Office if you are unhappy with how your data is handled.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle information. The latest version will be available on this website.